How Can WeHelp You?

Creating your first video is simple! Just sign up for a free account, enter your video prompt describing what you want to create, select your preferred style and aspect ratio, and click Generate. Your video will be ready in 3-5 minutes.

Credits are the currency used in SnapReel. Each video generation costs a certain number of credits depending on the length and quality. Free accounts start with 200 credits, and you can purchase more credits or subscribe to a plan for unlimited generations.

Most videos are generated in 3-5 minutes. Complex videos with multiple scenes or advanced effects may take up to 10 minutes. You'll receive a notification when your video is ready.

SnapReel supports multiple aspect ratios including 16:9 (landscape), 9:16 (portrait), 1:1 (square), and 4:5. All videos are exported in MP4 format with resolutions up to 4K depending on your plan.

Yes! You can make adjustments to your video including changing the music, adjusting timing, modifying text overlays, and regenerating specific scenes. Advanced editing features are available on Pro and Business plans.

To upgrade your plan, go to Settings > Billing, select your desired plan, and complete the payment process. Your new benefits will be available immediately after payment confirmation.

Yes, you can cancel your subscription at any time from your account settings. You'll continue to have access to your plan benefits until the end of your current billing period.

Video generation can fail due to several reasons: insufficient credits, content policy violations, server overload, or technical errors. Check your credit balance, review our content guidelines, and try again. If the issue persists, contact support.

Try these solutions: use more detailed prompts, select a higher quality setting, ensure you're on a plan that supports HD/4K, or try regenerating with different style parameters. Pro users can access advanced quality settings.

Yes, all your content is encrypted and stored securely. We never share your videos or prompts with third parties. You maintain full ownership of all content you create. Review our Privacy Policy for complete details.