Your PrivacyMatters to Us
We're committed to transparency and protecting your data. Learn how we collect, use, and safeguard your information.
Last Updated: January 26, 2026
Introduction
At SnapReel ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video generation platform. By using SnapReel, you agree to the collection and use of information in accordance with this policy.
Information We Collect
1.1 Information You Provide
- Account Information: Email address, name, password, and optional profile picture
- Payment Information: Billing details processed securely through Stripe (we do not store credit card numbers)
- Content Data: Text prompts, uploaded images, generated videos, project descriptions, and scripts
- Communication Data: Messages sent to our support team or feedback provided
1.2 Automatically Collected Information
- Usage Data: Project creation patterns, feature usage, credit consumption, and generation preferences
- Device Information: Browser type, operating system, IP address, and device identifiers
- Cookies and Tracking: Authentication tokens (JWT), session data, and preference settings
- Log Data: Access times, pages viewed, and actions performed within the platform
1.3 Third-Party OAuth Information
When you sign in using Google or Apple, we receive basic profile information including your name, email address, and profile picture as permitted by the OAuth provider.
Third-Party Services and Data Sharing
We work with trusted third-party service providers to deliver our platform. Your data may be shared with:
Replicate
AI Processing (Llama 3, Imagen 4)
ElevenLabs
Text-to-Speech Voiceover
AWS S3 & CloudFront
Storage & Content Delivery
Stripe
Payment Processing
MongoDB Atlas
Database Management
Upload-Post.com
TikTok Automation
Meta Graph API
Instagram Integration
Note: We do not sell your personal information to third parties. Data is only shared with service providers necessary for platform operation, and they are contractually obligated to protect your information.
Social Media Integration and Automation
4.1 TikTok Integration
We integrate with TikTok through Upload-Post.com, a third-party service that manages OAuth authentication and video publishing. When you connect your TikTok account, we access your TikTok username and posting permissions to publish AI-generated videos.
4.2 Instagram/Facebook Integration
We integrate with Instagram through Meta's official Instagram Graph API. When you connect your Instagram account, we access your Instagram username, profile picture, and posting permissions to publish AI-generated videos as Instagram Reels.
We only access the minimum data necessary to provide the automation service. We never access your private messages, follower lists, or personal content beyond what is required for video publishing.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
Access and Portability
Request a copy of your personal data in a structured, machine-readable format.
Correction
Update or correct inaccurate information in your account settings.
Deletion
Request deletion of your account and personal data (subject to legal retention requirements).
Objection and Restriction
Object to certain data processing activities or request restriction of processing.
Withdraw Consent
Withdraw consent for optional data processing (e.g., marketing emails) at any time.
California Privacy Rights (CCPA)
California residents have additional rights including disclosure of data categories collected.
To exercise these rights, contact us at privacy@snapreelai.com. We will respond within 30 days.
Data Security
Encryption
All data in transit is protected using TLS/SSL encryption
Authentication
Passwords are hashed using bcrypt; sessions use secure JWT tokens
Access Controls
Strict internal access controls limit who can view your data
Infrastructure
Hosted on secure cloud infrastructure with regular security audits
Data Retention
- Account Data: Retained while your account is active and for 30 days after account deletion
- Project Content: Videos, images, and scripts are stored indefinitely while your account is active
- Transaction Records: Billing and payment history retained for 7 years for tax and legal compliance
- Log Data: Server logs and usage analytics retained for 90 days
- Deleted Content: Permanently removed from our servers within 30 days of deletion
- Social Media Tokens: Access tokens are deleted immediately when you disconnect an account
International Data Transfers
Our services are operated globally. Your data may be transferred to and processed in countries other than your country of residence, including the United States, Australia, and other locations where our service providers operate.
Children's Privacy
SnapReel is not intended for users under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
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